Computers6 min
How to Recall an Email in Outlook (And When It Works)
Recall only works between Microsoft 365 work accounts in the same organisation, and only on a message nobody has opened yet. Here is the exact path, and what to do when it fails.
By Daniel ShuttleworthAug 27, 2026The short version of how to recall an email in Outlook: open Sent Items, double-click the message so it opens in its own window, then use Recall Message on the ribbon in new Outlook, or File > Info > Resend or Recall > Recall This Message in classic Outlook. It only works if you and the recipient are both on Microsoft 365 work or school accounts in the same organisation, and the recipient has not opened the message yet.
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